Last Updated: 15 October, 2026
This Privacy Policy explains how Skanda Enterprises (“Skanda”, “we”, “us”, or “our”) collects, uses, stores, and protects your information when you visit our website or contact us with product enquiries.
In this policy, “you” refers to anyone who visits our website, submits an enquiry, or communicates with us regarding our products and services.
Our website provides information about fiber laser cutting components, consumables, and spare parts, and allows visitors to contact us for product enquires.
Information We Collect
When you submit an enquiry through our website, we may collect the following information:
Required information
- Name
- Email address
Optional information
- Company name
- City or location
- Phone number
- Product requirements, machine details, specifications, part numbers, or other information you choose to provide
We ask for this information to understand your requirements and help you identify suitable products.
If you contact us directly by phone, email, or WhatsApp, we may also use the information you share through those channels to respond to your enquiry and manage our business relationship with you.
Our website does not currently offer customer accounts, online payments, or file uploads.
How We Use Your Information
We use the information you provide for legitimate business purposes, including to:
- Respond to product enquiries and requests for quotations.
- Help identify suitable components based on your machine, application, and stated requirements.
- Contact you for clarification when necessary.
- Communicate quotations, product availability, and relevant information concerning your enquiry.
- Maintain customer and enquiry records for business administration and follow-up.
- Send promotional updates about our products or services.
- Meet applicable legal, tax, accounting, and regulatory obligations.
- Protect our website and business against misuse, fraud, or security incidents.
We do not sell your personal information to third parties.
Marketing Communication
We may offer product updates, new product information, and other relevant business communications. Where consent is required, we will ask for your permission separately from the consent or acknowledgement needed to submit a product enquiry. Choosing not to receive marketing communications will not prevent you from contacting us or requesting a quotation.
You may withdraw your marketing consent or opt out at any time by emailing info@skanda-enterprises.com with the subject line “Marketing Opt-Out”, or by using an unsubscribe option where one is provided.
We will stop sending marketing communications within a reasonable period after processing your request, subject to applicable law. We may still send essential communications relating to an existing enquiry, quotation, transaction, or legal obligation.
How We Store and Share Information
Your information may be stored in our website database and accessed through our official business email and communication channels. Access is limited to authorised Skanda Enterprises personnel who need the information to handle enquiries, provide technical assistance, coordinate sales, or manage business operations.
Where necessary, information may be processed by service providers supporting our website hosting, database, email, communications, or technical operations. These providers should receive access only to the information needed to perform their services and should handle it in accordance with applicable contractual and legal requirements.
We may also disclose information where required by law, a lawful request from an authorised authority, or to protect our legal rights and the security of our business. We do not authorise the sale of customer information or its use for unrelated purposes.
Third-Party Communication Service
If you contact us through WhatsApp, email services, or another external communication platform, your interaction may also be subject to that provider’s privacy policy and terms.
These platforms operate independently of Skanda Enterprises. We encourage you to review their policies to understand how they handle your information.
Cookies, Website Logs, and Technical Information
We do not currently intend to use advertising pixels or analytics tools such as Google Analytics or Meta Pixel on this website.
However, our hosting provider or website infrastructure may automatically process technical information, such as IP addresses, browser information, access times, and server logs, for website operation, troubleshooting, and security.
We will update this policy if our use of analytics, cookies, advertising tools, or other tracking technologies changes.
How Long We Keep Your Information
We retain enquiry information for as long as reasonably necessary to respond to enquiries, provide quotations, maintain relevant customer records, and fulfil legitimate business or legal requirements.
If you request deletion of your information, we will review and process the request in accordance with applicable law. We may need to retain certain records where required for tax, accounting, contractual, dispute-resolution, or other lawful purposes.
Where information is no longer needed, we will take reasonable steps to delete it or otherwise remove identifying details, subject to technical and legal requirements.
How We Protect Your Information
We take reasonable steps to protect the information entrusted to us against unauthorised access, misuse, loss, alteration, or disclosure.
No website or electronic transmission can be guaranteed to be completely secure. If we become aware of a personal data breach, we will take appropriate steps to investigate, limit its effects, and provide any notifications required by applicable law.
Your Choices and Privacy Requests
Subject to applicable law, you may contact us to:
- Request information about the personal data we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Request deletion of information that we no longer need or are not legally required to retain.
- Withdraw consent where our processing is based on consent.
- Opt out of marketing communications.
- Raise a concern or complaint about how your information is handled.
To make a request, contact info@skanda-enterprises.com and include enough information for us to understand and verify your request. Please avoid sending unnecessary sensitive information.
Skanda Enterprises management handles privacy requests and complaints. We aim to respond within 10 working days. This is our intended response target, not a replacement for any statutory deadline that may apply. Some requests may require additional time for verification or legal review.
Children’s Privacy
This website is intended for business and professional use and is not directed at children. We do not knowingly seek to collect children’s personal information through the website.
Changes to This Policy
We may update this Privacy Policy when our website, business practices, service providers, or legal obligations change. The latest version will be published on this page with an updated effective date.
Contact Us
If you have questions, requests, or complaints concerning this Privacy Policy or the handling of your information, please contact:
Skanda Enterprises Door No. 2, Vellalore Road, Coimbatore, Tamil Nadu 641005, India Email: info@skanda-enterprises.com Phone: +91 98949 90061